In order to ship out products, Dose of Roses essentially works with 3rd party couriers such as DHL, USPS, UPS, FedEx and more.
This means that once the order has left the warehouse, Dose of Roses is unable to fully control the delivery that is in transit to a customer. This is the reason why a precise arrival date is not provided and why an estimated time of arrival is.
Unforeseen circumstances can also be a leading factor as to why an order has not arrived yet or why it has not arrived in the estimated time of arrival. These scenarios include different routes a courier may take on delivering their parcels, a high volume of mail and even weather in some cases. However, if all seems bleak and the experienced has to been ruined then the best remedy would be to contact the courier that is assigned to one's package and file a claim in order to receive a refund.
For example, if USPS is a 3rd party courier for an order and the order goes missing, then one must file a claim. If the lost item was insured via a credit card, then a refund can be issued directly from USPS once the claim is issued.