Not receiving an order confirmation can raise a fair amount of concern, because if funds have been removed from the client's card but they have not received a purchase confirmation, then how does one confirm they will receive the items they purchased? Dose of Roses takes these matters very seriously and offers support.
A client's information may not always transfer over properly, which leads to potentially not receiving a confirmation number. This means that a client may have entered a wrong email, used a card with a different name on it or even perhaps used a shorter or different name. Providing details that do not match one's order form will also prevent a support agent from being able to find an order.
So, if Alexander uses a credit card with an email such as email@example.com, but enters another email such as firstname.lastname@example.org on the order form, then not only will Dose of Roses not able to find your order but your order confirmation will have been sent to an undesired email. This particular scenario will also be the leading cause as to why one did not receive their order confirmation.