Dose of Roses operates on an e-commerce solution platform called Shopify. Shopify is Level 1 PCI DSS complain (The Payment Card Industry Data Security Standard) which means the platform ensures customers have peace of mind when shopping from your site and makes sure your business comes across as legitimate and safe.
The reason why a customer may be asked to verify their order is due to Shopify's credit card analysis. The analysis is based on any irregularities that may come up, such as using a different billing and shipping address, there were many payment attempts or there may have been a mistake with the details on the order form.
Verifying the information can only be done by matching the last 4 numbers on a card used, an I.D that matches the name on the credit card used or proof of address. It is important to remember to NOT provide one's full credit card number. Once the information has been verified then the order will continue its fulfillment process.