If any items appear missing or are simply not received then this is a case that should be escalated to the Dose of Roses Support team.
The process for this type of occurrence would be to provide the items that are missing to the support team for an investigation.
If the support team determined that the fault was on Dose of Roses for, then two resolutions will be suggested. The first would be to provide store credit for the item and the second option would be to provide a 10$ gift card while also re-shipping the item that was Missing.
If the support team confirms that the item was Lost and the fault falls on the 3rd party courier, then the client will need to file a claim with the courier who has lost their item.