Dose of Roses does offer returns on any broken item. The process for this type of occurrence would be to provide the items that were damaged as well as pictures of the items. This will aid the support team's investigation of the damaged item and the return process.
The strict rule that Dose of Roses administers is that a client must fill out a return form (https://bit.ly/2UAvoX4) and send back the item within 14 days. A return tracking number is also required to be provided to ensure a quick and easy return.
Once a return is received, one can either exchange the undesirable item for the item that was desired or an E-Gift Card can be issued instead. A 10$ gift card will also be provided with whatever option the client selects.
For more information on our returns policy, see: https://www.doseofroses.com/pages/returns
If one wants to proceed with a return, here is the Return Address: 1457 Glenn Curtiss St Suite #728 Carson, CA 90746