Monetary refunds are not issued on the basis that once an order is placed most of the products are either in the process of being made or have gone through an irreversible procedure. The two products that certainly fall under this store policy are the Rose Animals and Timeless Roses.
For example, as soon as a Rose Animal order is purchased, our warehouse begins the process of constructing a bear. Each bear is handmade and takes up to 6 hours to be assembled. In regards to the Timeless Roses, the preserved flowers are 100% natural products that have undergone a preservation process to maintain their beauty and freshness.
Instead of monetary value, if the customer wants a refund, Dose of Roses provides compensation in the form of store credit unless there are circumstances beyond the store or the customer's control.
Store credit comes in the style of an E-Gift Card, once it is issued, one should receive an email confirmation with a gift card code.